Frequently asked questions

Do a search via the “Manuals” tab to make sure you have the right version of an exam preparation manual or addendum. You can also do a search via the “Examinations” tab to find the recommended manual. Newly published addenda are available on the home page of the website. You can also do a search by manual and, if any addenda are available, they will appear on the page. Check the date carefully to make sure you have the latest version.

AMF exam preparation manuals are protected by the Copyright Act and may not be reproduced or used in any form or by any mechanical or electronic means, including photocopying. They are available only at purchase.

Anyone who brings photocopies of AMF manuals to an exam session will be asked to leave.

In addition, manuals may not be altered in any way. For example, if the binding of a manual is cut and the pages are removed and inserted into a ring binder, the manual will be considered altered and will not be allowed in the exam room.

You can sign up for E-mail Info by selecting “Info-Qualification” in the list of publications.

The best way is to send an e-mail to [email protected].

AMF manuals are drafted according to a thorough process involving multiple experts. However, errors may occur despite our best efforts.

We carefully consider all comments we receive. If you think one of our manuals contains an error, we will recheck the information concerned.

An addendum is a note that corrects an error in a manual. Individuals wishing to properly prepare for their exams should check to see whether there is an addendum to the related exam preparation manual. If so, it is important to download the addendum, since corrections that have been made are reflected in the exam questions. Check the date carefully to ensure you have the latest version.

You should also check whether a new addendum has been published before writing an exam.

Orders are delivered within approximately 10 business days.

You will receive an e-mail confirming that your order has been recorded.

When your order is shipped, you will receive a shipping notification e-mail from Canada Post. The e-mail will contain a link to Canada Post’s website enabling you to track your order and find out when it will be delivered.

Here is what the terms of sale you accepted when making your purchase say:
 

“Please check your selection carefully to ensure that the manual meets your needs. We will refund the purchase price of manuals up to 15 business days following the receipt of the order, provided that the product is still in its original package (plastic film). Please note however that delivery fees and administrative fees will not be refunded. For information, please contact the AMF Information Centre.”
 

Please note that you will also have to pay for return shipping, with the following exception:
 

“If your manual has a manufacturing defect, is damaged or defective, or does not correspond to your order, it will be exchanged, provided that you notify the AMF within 15 business days of receipt of your order. You will not be required to pay return shipping costs.”