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Frequently asked questions
How do I know if I have the correct version of a manual or addendum?
When new or updated exam preparation manuals are published, the target exam and, if applicable, a date are indicated. This date tells you whether you should refer to this manual for an exam before or after a given date. Newly published addenda are available on the home page of the AMF website. You can also search for addenda by manual. All available addenda will be displayed. Make sure that you check the date carefully to ensure that you have the latest version. In addition, information will be posted on the AMF home page when a new manual or addendum is published
Can I reproduce (photocopy) or modify AMF manuals?
AMF exam preparation manuals are protected by the Copyright Act and cannot be reproduced or used in any form or by any mechanical or electronic means, including photocopying. They are available only by purchase. Anyone who reproduces these manuals contravenes the Copyright Act and is liable to prosecution and to the penalties set out in the Act. Candidates who bring photocopies of AMF manuals to the examination sessions will be asked to leave. They will be given a grade of “0” and their manuals will be confiscated. In addition, manuals must not be altered in any way. For example, if the binding of a manual is cut and the pages removed and inserted into a ring binder, the manual will be considered to have been altered. It goes without saying that altered manuals may not be brought into the examination room.
Where can I consult the exam preparation manuals?
For each manual, the complete table of contents in PDF is posted on the AMF website under Manuals.
However, to consult a complete manual, you can:
- Consult the manuals at the Bibliothèque et Archives nationales (Grande Bibliothèque) in Montréal;
- Consult the manuals at the National Assembly library in Québec City.
How can I find out if new exam preparation manuals will be published soon?
Sign up for E-mail Info of the AMF and choose " The publication Les Nouvelles de la Direction de la formation et de la qualification " in the listing of the type of information you wish to receive.
What can I do if information in a manual appears to be incorrect?
AMF manuals are prepared according to a rigorous process involving numerous experts. Despite our vigilance, however, errors can occur.
We give careful consideration to all comments we receive. If you think one of our manuals contains an error, we will conduct the necessary verifications. You must send precise details about the pages and manuals concerned to the following address: firstname.lastname@example.org.
If a manual is found to contain an error, the individual who brought the matter to the AMF’s attention will be notified. The persons in charge of the examinations will also be notified so that candidates are not disadvantaged.
How can I submit a comment about the manuals?
The best way is to send an e-mail to email@example.com.
You can also use the comments sheet found in the manuals.
What is an addendum used for?
An addendum is a note that corrects an error or updates the material covered in a manual. To prepare well for the exam, candidates must check whether there are any addenda for the manual they are studying. If so, it is important to download them since the exam questions are modified according to the corrections made. Make sure you always have the latest version by regularly checking for updates.
Before taking an exam, it is also strongly recommended that you check whether any new addenda have been released.
How can I find out when my order will be delivered and how can I track it?
Orders will be delivered within approximately 10 business days.
You will receive an e-mail confirming that your order has been received.
When your order has been shipped, you will receive a shipping notification e-mail from Canada Post. The e-mail will contain a link to Canada Post’s website. From there, you can track your order to find out the delivery date.
I bought the wrong manual. Can I get a refund?
The terms of sale stipulate as follows:
“Please check your selection carefully to ensure that the manual meets your needs. We will refund the purchase price of manuals up to 15 business days following the receipt of the order, provided that the product is still in its original package (plastic film). Please note however that delivery fees and administrative fees will not be refunded. For information, please contact the AMF Information Centre”.
Please note that you will be requested to pay return shipping costs, except in the following cases:
“If your manual has a manufacturing defect, is damaged or defective, or does not correspond to your order, it will be exchanged, provided that you notify the AMF within 15 business days of receipt of your order. You will not be required to pay return shipping costs.”
How are the delivery charges calculated?
The delivery charges are calculated based on the weight of the manuals ordered and the transportation distances. To these costs is added a fixed fee of $1.50 to obtain a signature as proof of receipt of the order by the customer.
Can I have my manual order delivered sooner?
No. The manuals are printed just-in-time, that is, as soon as your order is processed it is sent to the printer. The time it takes to complete this cannot be reduced. It will take approximately 10 business days.
Can I pay for my order in cash?
No, you can’t pay in cash. Only credit card payments or prepaid card (Visa, Mastercard, American Express) are accepted.
I need help placing my on-line order. What should I do?
Contact the AMF Information Centre for more information.
Can I order a manual from outside Canada?
No. A delivery address outside Canada cannot be entered into the on-line form.
Please contact the Information Centre.